Thank you for shopping with Vivid Horizon! We are committed to delivering your order as quickly and securely as possible. Please take a moment to review our shipping policy.
Processing Time
- Orders are processed within 1–2 business days after payment is confirmed.
- Orders placed on weekends or holidays will be processed the following business day.
- Once your order is processed, you will receive a confirmation email with tracking details.
Shipping Methods and Delivery Times
We offer a variety of shipping options, and the estimated delivery times depend on your location and the shipping method chosen at checkout:
- Standard Shipping: 5–7 business days (US)
- Expedited Shipping: 2–4 business days (US)
- International Shipping: 7–21 business days (depending on location)
Note: Shipping times may vary due to weather conditions, holidays, or other unforeseen delays.
Shipping Rates
Shipping costs are calculated based on the weight and dimensions of your order, as well as the destination. You will be able to view the exact shipping cost at checkout before finalizing your purchase.
- Free shipping on orders over $65 (within The United States).
- Standard rates apply to orders under this amount.
International Shipping
We offer international shipping to select countries. International customers are responsible for any customs duties, taxes, or fees that may apply based on the destination country.
Please Note: International delivery times may vary due to customs processing, and we are not responsible for delays caused by customs.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package through our shipping carrier’s website.
Lost or Damaged Packages
- If your package is lost or damaged during transit, please contact us immediately at tysav901@gmail.com. We will assist in filing a claim with the carrier and, if applicable, arrange for a replacement or refund.
- Please ensure your shipping address is accurate to avoid any delivery issues.
Address Changes
Once your order has been processed, we are unable to modify the shipping address. Please ensure that your shipping details are correct before placing the order.
Contact Us
If you have any questions regarding your order or shipping, feel free to contact our customer service team at tysav901@gmail.com or 901-302-0456.
We’re here to help!